Data Team Lead/Senior Data Team Lead - Manchester, United Kingdom - Harnham

Description

CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)£60,000 - £70,000
UK REMOTE-FIRST

Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise and insights from Qualitative Research.

The Customer Experience Lead will have the following responsibilities:
Lead a team in delivering actionable insights to drive business assurance or transformation
Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
Analyse diverse data sources to provide comprehensive insights on global brand reputation
Conduct proposition testing and ensure insights influence product development and market strategies
Incorporate UX insights to inform digital projects and enhance overall customer experience

The Customer Experience Lead will have the following skills and prior experience:
Confidence in engaging with senior management and external stakeholders
Proficiency in customer experience tools and software
Certifications in customer experience are advantageous
Remote first working - HQ in London, head there once or twice a month as suits you

While this role is more remote, it is UK-based and thus applicants will need to be UK-based and able to provide evidence of full existing right to work in the UK.

research methods, insight, research, quant, qual, communication, stakeholder engagement, surveys, interviews, mixed methods, mixed methodology, CX, customer experience, voice of the customer, customer journey, customer journeys, customer segments