Application Support Lead - Somerset, United Kingdom - Venn Group

Description

We are currently recruiting for a Social Care Application Support Lead to be responsible for the management of an identified area of the Application Support Team. The Application Support Teams provide day to day running and control of the Councils IT Business Systems and applications, such as Housing, Finance, Social Care, and Education

Location: South West

Duration: 6 months

Flexibility: Remote – Occasional Site Presence

Your duties will include:

• Ensuring effective management of IT incidents and requests to their resolution, minimising impacts to citizens and stakeholders.
• Taking a lead role in their identified area to maintaining excellent stakeholder and supplier relationships, alongside effective performance to SLA
• Provide leadership, direction, management, and development to the team
• Provide expert advice and act as identified area lead to deliver effective business systems to their supported departments.
• Play a lead role in managing the software upgrades and disaster recovery tests of key IT systems
• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures, and standards
• Co-ordinate and lead Heads of Service Stakeholder leaders and IT colleagues to deliver business systems support for their identified area to enable service delivery requirements