Order Fulfillment Assistant - Liverpool, United Kingdom - Princes

Princes
Princes
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Vacancy Name

  • Order Fulfillment Assistant

Employment Type

  • Permanent

Country

  • United Kingdom

Location

  • Liverpool

Business Area

  • Operations

Workplace Type

  • Hybrid

About Princes

  • The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

  • Overview
  • We are constantly growing and adapting to provide the best quality products to our customers, and we are looking for an ambitious and driven individual with a genuine interest in a career in FMCG to join our Supply Chain Team.
  • Here at Princes, people are at the heart of everything we do, which is why we're so proud to have won 'Employer of the Year' at the 2021 Grocer Awards and 'Best Training Initiative' at the 2021 Food Management Today Awards.
With a performance culture that inspires our people to give their best, a job at Princes comes with personal growth & development opportunities as well as a competitive range of benefits, which include:
flexible core hours, hybrid working patterns, unrivalled pension plan, 25 days holidays with the option to buy 5 more each year - plus your bank holidays, a variety of health & well-being perks- Principal Responsibilities

  • Process customer orders both EDI and Manual order entry.
  • Track order fulfilment to ensure orders are delivered on time in full.
  • Advise both internal and external contacts of any issues regarding stock availability and delivery.
  • Take corrective action as appropriate / ensure corrective action is carried out.
  • Update and issue agreed KPIS for nominated accounts using SAP and customer systems as appropriate.
  • Ensure any collections are raised correctly and actioned in a timely manner by 3rd party contractors.

Role Requirements
Knowledge

  • Customer service principles.
  • Supply chain principles covering warehousing and distribution and forecasting and planning.

Skills:


  • Good communication verbal and written.
  • Customer empathy.
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