Complaints & Appeals Case Management Officer - Camden, United Kingdom - Recroot Ltd

Recroot Ltd

Verified Company

Camden, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Recroot are looking for a Case Management Officer to join our client based with Camden Council.

This role is starting asap, working Mon to Fri up to 36 hours a week, in an ongoing contract.

Case Management Officer who will be able to provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines.

This role requires someone who will be able to deal with high volumes and be experienced in managing/tracking complaints.

You will manage a caseload of reviews, appeals and enquiries, liaising closely with Service Managers and Head of Service to ensure the consistent and thorough investigation and handling of cases by taking ownership, logging details and updates appropriately on the system and identifying appropriate solutions by working with stakeholders and making value judgements based on an in-depth knowledge of the particular service(s) balancing resource costs against short-term and long-term outcomes.

You will be proactive and manage the actions and information required to address each case using the Council's iCasework system to manage the workflows ensuring that all stakeholders, especially the MP, councillor and/or customers involved know what is required of them and timescales for the completion of their action points.

You will be experienced in working within a multi-disciplinary team and have strong verbal communication skills.

Job Types:
Full-time, Temporary contract, Fixed term contract

Salary:
£18.45 per hour

Schedule: