- Prioritises own workload, regularly reporting back to line manager.
- To ensure patient safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect, dignity, compassion, and courtesy in accordance with Trust values.
- Answer the telephone in a professional and welcoming manner, responding to queries where possible and escalating appropriated enquiries to the nursing or medical team.
- Maintain confidentiality of patient information.
- Making necessary arrangements and/or follow up for general ward maintenance and the repairing of equipment.
- Literacy level1-9 (GCSE A-G)
- Numeracy level 1-9 (GCSE A-G)
- IT Literate/ NVQ/ ESOL/ BTEC
- Able to demonstrate current knowledge and identify own learning needs
- Experience in a customer facing role
- Previous NHS experience
- Excellent communication skills
- Flexible and professional attitude
- Evidence of recent study/ work that demonstrates skills and ability
Healthcare Support Worker Critical Care - Winchester, United Kingdom - Hampshire Hospitals NHS Foundation Trust
Description
Job summary
The role of the health care assistant in critical care is to assist and support the qualified health professionals/ nurses in ensuring optimal care can be provided for our patients. The delivery of high quality, effective, safe and compassionate health care to the patients of the Hampshire Hospitals Foundation Trust is the most important objective for the organisation.
The post holder will assist the trained nurses with repositioning patients, washing, ordering meals as well as maintaining stock within the individual bed spaces and the department. The post holder will also be required to provide comfort and support to patients and families whilst maintaining respect, privacy and dignity and confidentiality. They will ensure that a welcoming and professional greeting is provided to patients and visitors, and to ensure that the Nursing and Medical staff are well supported in their own roles.
Critical care health care assistances will assist in the smooth running of discharging patients and prepare bed spaces ready for the next critical care admission. This entails maintaining infection control standards in line with Trust policy. The role also entails decontaminating, preparing and setting up vital equipment ready for use.
You may be required to work cross site and help out on the wards.
Main duties of the job
The critical care health care assistant role differs from the ward health care assistant as per detailed job description. Therefore the apprenticeship training is not included but can be discussed later on in your health care career if this is something you are interested in. To support the qualified practitioners in the delivery of a seven-day, twenty-four-hour service, this includes:
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job descriptionJob responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
This job role is different from a HCA based on a ward - as per the job description.
Person SpecificationTraining & Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable