- Advise the customer about shortcomings in the total system (preventing problems and offers a solution to these problems)
- Identify and provide solutions for service and warranty matters (special consultation with technical support may be required)
- Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc.)
- Registers the identified product quality issues in the systems.
- Assists in project execution – installation support, commissioning etc.
- Executes the agreed maintenance services and SLA for service agreements.
- Provides feedback of relevant information to the respective stakeholders
- Prepares inputs for quoting out-of-warranty repairs.
- Continues learning and development to build up hands-on service capability.
- Master's the use of service tools and equipment
- Lives in Grundfos's core values takes responsibility for own actions and takes care of colleagues, partners and customers.
- H&S awareness (shown through Hazard observation, Risk assessment accuracy and Safe system of work)
- Ability to work with processes or in projects.
- Can easily adapt and respond to change.
- Accountability, Customer Centricity and Collaboration
- Work Safety
- Can apply a sale mindset.
- Business understanding
- Hands-on service
- Troubleshooting and diagnostic failure
- Service tools and systems utilization
- Digital Literacy
- Communication skills, with various stakeholders and customers.
- Time management
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Field Service Engineer - Leighton Buzzard, United Kingdom - GRUNDFOS
Description
Grundfos are recruiting for a Field Service Engineer who specialises in Fire Sprinkler Systems
To cover: Central London (inside M25)
Are you a customer-obsessed engineer that has a strong knowledge of both electrical and mechanical engineering? Do you have a good understanding of pumps and a customer-driven mindset? Are you focused on the quality and accuracy of your work, always insisting on the highest standards? IF YES, then this is the opportunity for you.
What is the job about?
Our Field Service Engineer role it ultimately responsible for the execution, repair and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers' requests in an efficient and professional manner.
You would need the ability to disassemble, inspect, trouble-shoot, repair and replace parts, along with being able to reassemble pumps and pump systems.
Other responsibilities include:
What do you need to apply?
The ideal candidate would have experience in the industry or comparable environment. A good knowledge of pump technology and ideally a technical education of electrical/mechanical engineering. This role also requires you to have substantial experience of working on Fire sprinkler systems and diesel engines.
You would also need:
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