Customer Service Representative - Edinburgh, United Kingdom - Trainline

Trainline

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Trainline is an innovative, tech business with a mission to
bring together the world's rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make
more environmentally sustainable travel choices. We're hugely proud to be the
world's leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and
across 45 countries in Europe and beyond. That's more than £3.7 billion in ticket sales annually, and
over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is
now part of the FTSE 250.

Our culture is central to our success. We're driven to sustain our phenomenal growth from recent years, and this means we're always
working closely and collaboratively to turn our ideas into reality. It's this sense of
pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will
change travel for the better.

Our Customer Contact Centre in Edinburgh is led by our Director of Customer Management, Lisa Milne. With over 15 years experience of working at Trainline, Lisa knows how to get it right for our customers and that is by providing a friction free, trustworthy, and expert service, ensuring we are there when they need us.

By using 2 of our key company values; '_Own it'_ and '_Do good'_, we make sure our customers are given the support, expertise and service needed to build customer loyalty and brand awareness.

Job Description:

You will play a key role in providing our customers with a fantastic customer experience:

Escalade customer feature requests and potential product bugs.
You will join a dynamic international team of multilingual customer service representatives
The job opportunity will be in our office in Edinburgh

Qualifications:

Fluent in French and English.
Quick problemsolving capacities to offer live support on timesensitive customer requests.
Confident with software navigation: we use a combination of internal software and customer software.
Desirable: Experience with customer service (facing and/or nonfacing)

Salary
:
£24K on-site, or £22K remote
Additional Information

Why Trainline?

Indepth, engaging induction and ongoing training to help you bed in to the team and continue your development
An employee experience team and an engagement committee to help ensure you love coming to work
Social events both inside and outside of work
Fantastic progression opportunities both inside and outside of the team, recent examples in the last 12 months include promotions to:
Payments team
Fraud Prevention team
Account Management team
Service Desk team
Customer Service Team Lead
Customer Service Team Manager
Customer Service back office team
We value open expression at Trainline, we believe it's the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world._