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    Principal Product Manager - London, United Kingdom - Trainline

    Trainline
    Trainline London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Are you a recognised Search expert? Are you passionate about productled growth and want to take a central role in leading the 1 travel App across Europe? If so then this could be the perfect job for you

    Trainline believes in providing friction free train travel experience starting from searching for a journey boarding the train to enjoying the stay at the destination We are a fastgrowing consumer business that operates all across Europe with widespread usage in the UK France Italy and Spain With millions of weekly active customers we are the no1 travel app among train travelers across Europe

    You will be joining as a key leader of a dynamic supportive team of Product professionals who understand the importance of innovation and are passionate about applying it to our products

    Purpose of the role:

  • We are looking for the Product leader of Search at Trainline
  • The primary part of this Principal Product Manager role will be to define and execute Trainlines product strategy and vision for Search focusing on optimising our products for our rapidly growing international customer base We are building a proposition we believe customers will be excited by and driving growth of our product through several big investments in customer experience this role will be to lead one of these major investment streams the future of Search
  • Youll be the valued expert and custodian of the end to end Web and App journey across all aspects of Search This will include Customer Experience ensuring a personalised dynamic and frictionfree experience monitoring and upholding high quality performance and stability goals; and Search platform reducing dependencies on legacy tech becoming leaner through microfrontend architecture and supporting developers with making the right choices to build a scalable fast bestinclass search stack
  • Youll take the lead on strategy and plan for at least five engineering squads including direct management for the daytoday operation and roadmap for two squads Each squad will include Engineers of multiple disciplines and youll lead improvements to the product across Mobile Apps Web and Backend Search stack
  • In addition youll line manage at least one Product Manager and be responsible for their career development
  • Responsibilities for this role: Be our credible recognised expert in Search with strong informed opinions and a track record of experience on the domain On top of innovation opportunity and best practice in Search in an eCommerce or technology environment Be comfortable talking broad strategy and technical detail in all aspects of Search and articulating both opportunities and threats with precision Take personal direct responsibility for defining and owning the Search strategy for Trainline and mediumlongterm roadmap for your domain Be passionate about customer needs You have strong empathy and are the customer advocate You evaluate and understand customer insights and align them to the work your team is delivering to ensure user needs are met Partner with dedicated embedded data science researchers and analysts to develop actionable qualitative and quantitative insights You have a mindset of hypothesis testing and experimentation You have the skill of setting and tracking KPIsOKRs and product success metrics You understand the value of learning fast and are able to communicate the hypothesis insight success and failure to a wider audience Partner with dedicated embedded UX Design team to define what and how to radically overhaul the customer experience Work closely with a wider crossfunctional team including Tech PR Commercial Marketing and Finance to drive customerfocused innovation and achieve impactful results at large scale Be an effective member of the the wider Trainline leadership team across Product and Technology Live the Trainline values and behaviours demonstrating unquestionable leadership and accountability for your Product remit building a healthy and collaborative Product and Engineering organisation culture Qualifications A track record of experience that makes you a credible recognised expert in Search Ideal experience would be taking individual responsibility for in a multimarket high growth consumer facing business Significant track record 8 years of measurable contribution in a Product Management role in a Search atscale customerfocused tech business Experience working in a high growth company driving improvements that move the needle A particular desire to continuously optimise and improve the product experience by motivating and driving a team to achieve databased metrics KPIs or OKR targets Worked in a fastpaced environment where youve had to think on your feet and bring people together to problem solve In depth experience of customer centric thinking through insights data and experimentation In particular experience and understanding of working with large data sets to create product experiences Experience leveraging great crossfunctional relationships in building an impactful product strategy and roadmap Partnering especially with Commercial Marketing and Growth leaders to deliver product experiences that go to market successfully Knowledge and experience of working with Agile frameworks writing user stories setting sprint goals and collaborating with teams on acceptance criteria
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