Applications & Systems Engineer - Newcastle Upon Tyne, United Kingdom - Steria Recruitment

Steria Recruitment

Verified Company

Newcastle Upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Applications & Systems Engineer

Location:
Hybrid/Newcastle

Duration:
Permanent

Role:

We are looking for a dynamic Applications and System Engineer to join the Digital Application Services Team.

This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service toour staff and volunteers.

As this environment is a 24/7 x 365 organisation, there may be a requirement to participate in an out-of-hours callout rota.

Responsibilities:

You will provide outstanding customer service and 2nd line technical support ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).
You will actively build and maintain relationships with colleagues across the organisation, working as one team to resolve issues and restore service at the earliest possible opportunity.
You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the organisation.
You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.

Requirements:

Experience working in a technical support role at 1st and 2nd line
Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
A demonstrable passion for service management, alongside a "can do" attitude.
Experience liaising with and managing suppliers.
The ability to communicate technical matters, to technical and nontechnical stakeholders, delivered verbally and in written form.
Experience working with Microsoft Operating Systems (desktop and server), however, exposure to Linux would be beneficial.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.