Front of House Assistant - Dunstable, United Kingdom - Just go
Description
We are currently recruiting Front of House Assistants, supporting the Front of House Manager where the management of client expectations is at the forefront of all you undertake.
With the ability to engage and create a welcoming environment, you will support and guide customers through a seamless transaction of collecting and returning their motorhomes.
Join our growing front of house team where you will meet and greet our domestic and international customers, becoming an integral part of their customer journey with us.
This is also a great opportunity for those of you who want to practice your language skills whilst working as part of a great team in a fun holiday environment.
The role:
- Verify validity for drive hire through DVLA, driver's license and passport checks and follow up where necessary, liaising with insurance company to ensure clients are suitably qualified to drive
- Conducting final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
- Meet & Greet clients
- Responsible for the complete handover of the motorhome to the customer from start to finish, including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a full tour of the motorhome
- Collect/return clients to the local train station (driver's license permitting)
- Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios
- Resolve customer issues directly with limited requirement for escalation to head office team
- Ensure all lost property is logged and returned to customers or dealt with appropriately
- Collecting client feedback
- General reception duties
About you:
- Knowledge of customer service principles and practices
- Foreign language skills such as Spanish and French high advantageous but not essential
- Possess a friendly and engaging personality along with a confident manner
- Conflict resolution skills
- Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
- Commitment to delivering a high level of customer service demonstrating business focus and a desire to succeed beyond what is expected
- Resilient and flexible and able to work in a fast paced and dynamic demanding environment
- Good attention to detail
- Flexibility to respond to a variety of work situations
- Full UK driver's license with more than 2 years driving experience
Job Types:
Full-time, Fixed term contract
Contract length: 8 months
Salary:
£21,000.00 per year
Benefits:
- Company events
- Company pension
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work Location:
One location
Expected start date: 01/03/2023
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