Income Officer - London, United Kingdom - Lambeth Council

Lambeth Council

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth.

To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence.

We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability.

For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents.

Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London.

Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Our aim is to provide excellent customers service to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities.

About the Role:

Respond to enquiries from customers.

Work flexibly and cooperatively as an effective team member, collaborating with and informing colleagues across the service in order to ensure effective communication and information sharing as appropriate.
Provide support and assistance to other members of the team and provide cover as and when directed. This may include working in other sections within the Rents Team and locations as and when required.
Take responsibility for your own performance taking a proactive stance to ensure your performance meets or exceeds qualitative and quantitative standards.

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Working closely with other teams and key stakeholders to achieve sustainable tenancies.

Providing a proactive and customer focused service.

Good communication and interpersonal skills.

Collaborative worker and supportive team player.

Effective communicator, conflict resolution, good written skills.

Self motivated, good attention to detail, flexible and responsive.

Excellent negotiator.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job description & person specification
Advert closing date: 11:59pm on Friday 17th November 2023.