Customer Service Advisor - Huntingdon, United Kingdom - Bowella Recruit

Bowella Recruit

Verified Company

Huntingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Customer Service Advisor
Huntingdon, Cambridgeshire

Salary will be £21,000 £23,000 per annum (Salary will depend on exp)
Office Based (No remote or hybrid working offered)
Must have previous office/admin/customer service experience

Immediate interviews for suitable applicants

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.

They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns.

Job Role

Manage large amounts of incoming phone calls
Process orders from customers on the companies in house CRM systems.
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Working in a busy and thriving customer service team
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Updating customer accounts with delivery information and communication exchanges.