Trade Counter Assistant - Bow, United Kingdom - Trade Choice Carpet & Flooring

Trade Choice Carpet & Flooring

Verified Company

Bow, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Welcome to
TradeChoice Carpet & Flooring Winners of the Contract Flooring Journal (CFJ) Distributor Awards for
6 years running We recognise that our success is purely because of our
talented workforce and their commitment to great customer service.

We are excited to announce the opportunity for a
Trade Counter Assistant (Customer Service) to join our friendly team.

The
Trade Counter Assistant (Customer Service) will receive:

25 days holiday (including a Christmastime Shutdown) + Bank Holidays
Holiday purchase scheme
Employee Assistance Programme (EAP)
Our NEW Virtual GP and Second Medical Opinion Service
Life assurance
Career growth & development
Competitive Pension Plan
Employee Discounts (across Nestware group companies)
Employee Recognition Scheme
Free Onsite Parking
Cycle2Work Scheme
Long-Service Awards
Retail Vouchers

As a
Trade Counter Assistant (Customer Service) , this is what your day-to-day will look like and how your contribution will add value to our business, in addition to some extra relevant tasks as required:

Developing sales of core and specialist products
Follow up sales leads from colleagues, key suppliers and other partners
Communicate effectively at all levels of the business, suppliers and customers
Provide excellent customer service to a wide variety customers and tradespeople
Build rapport with customers and proactively generate sales through the sales
Receive deliveries from suppliers, ensure quantities are correct and undamaged, and resolve any deviations

We are looking for the following characteristics and skills from the
Trade Counter Assistant (Customer Service) we employ.

Flooring product knowledge
Commercial acumen
IT literate
Experience in a Sales Administrator or Support Agent role (or similar)
CRM software and MS Office (particularly Excel)
Track record of having met and exceeded sales targets
Customer service best practices
Interpersonal skills
Adaptive communication
Confidence and selfmotivation
Accurate and up to date sharing of product and service information
Ability to remain calm and conducive during stressful situations
Excellent organisational and multitasking skills
Providing excellent customer service
Prioritisation and timemanagement skills
Adaptive communication

with cross-cultural awareness

Ability to escalate concerns, anomalies or foreseen challenges to management
IT conversant

About Us & Our Culture
We are 1 of the UKs largest distributor population in floor covering product. We stock and distribute products from Europes leading flooring manufacturers, and operating among a network of 14 branches nationwide, and still continuing to grow

We pride ourselves on our customer brand values; our commitment to growth and development, becoming more sustainable and the great retention of our workforce in an environment in which they are happy and can excel, which is underpinned by our Employee Values:

Commitment
Respect
Integrity
Trust
Teamwork
Fun

We value and talk to our colleagues, we seek their opinion to make their working experience better.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£26,000.00 per year

Schedule: