Customer Service Advisor - Glasgow, United Kingdom - Webhelp

Webhelp

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Advisor

Location

Glasgow, United Kingdom
Language
English***
Job Advert:We are looking for collaborative and dedicated Customer Service Advisors
Complaints to join our inclusive and friendly team. This fulltime complaint handling role is based in Glasgow with earning potential up to £25,757 and many excellent benefits.

In this role, you will manage, resolve and close off all escalated customer complaints efficiently and effectively. You will also ensure a positive customer experience that encourages customer satisfaction and retention.

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

Investigate complex customer complaints escalated by frontline advisors through customer callbacks and call listening to find solutions
Resolve customer complaints and queries within operational and client policies and procedures
Ensure all accounts identified as highrisk accounts are closely monitored and actioned promptly
Establish the customers' needs to diagnose and resolve problems

In return for your dedication, collaboration and commitment, you will receive a salary of £21,757 with earning potential up to £25,757 and an excellent benefits package.

After initial on-site training period, this role will become hybrid with one day on site per week.

Join our fun-loving inclusive community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands.