Operational Support Executive - Greater Manchester, United Kingdom - Together.

Description

Company DescriptionWere Together the market leading property finance experts with an entrepreneurial spirit.

Based in Cheadle, South Manchester, weve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders.

Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

Were looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do and that starts with our brilliantly different team of people.

Job DescriptionAs an Operational Support Executive, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion.

You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.

As an Operational Support Executive, we are looking for someone to:

Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracyPrepare case files for Case Managers to enable timely and appropriate underwriting decisionsManage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessaryReview and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial lossesDevelop relationships with the panel of solicitors in order to enhance their knowledge of the internal processSupport Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokersQualificationsEssentialExcellent communication skills, with a commitment to minimising customer effort and maximising business goalsPrevious experience in an administration roleUnderstanding of what a good customer outcome looks likeHigh degree of accuracy and a keen attention to detailExcellent planning and organisational skills that enable cases to be funded in the optimum timeframeAdditional InformationBenefits working at Together26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidaysBuy & sell holidaysDiscretionary annual bonusMatched pension contributionLife assuranceCritical illness coverHealth cash planPrivate medical insuranceFree access to company holiday homesTravel season ticket loansRide to work schemeFree local gym accessLocal bar / restaurant discountsTogether Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace.

Not only do we welcome difference we celebrate it, support it and really value our colleagues for who they are.

We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and well do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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