Claims Handler - Newcastle upon Tyne, United Kingdom - Tesco Bank

Tesco Bank
Tesco Bank
Verified Company
Newcastle upon Tyne, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

General information:


  • Job Title
  • Claims Handler
  • Back Office Functions
  • Ref # Location
  • Newcastle
  • Department
  • Claims Customer Experience
  • Business Area
  • Claims Customer Experience
  • Working time
  • Full-Time
  • Date Published
    Serving our customers, communities, and planet a little better every day
:


Claims Handler - Settlements

Longbenton, Newcastle (Hybrid)

Shift:
Monday to Friday 09:00 -17:00.

36 hours per week.

Salary starting from £24,960 per annum
**Opportunity

  • We're currently recruiting for Insurance Claims Handlers for our Insurance team starting on 15th April 2024. We're offering a competitive salary, attractive benefits, hybrid working, 7.2 weeks annual leave and an annual bonus.
  • If you're successful at telephone interview, we're conducting Assessment Centres mid February 2024 for this role.**Training
  • Excellent Training provided. You'll start your journey with 68 weeks of onsite training to give you the best start and tools in your career. Training for this role will be office based on Monday to Friday 09:00 17:00, 36 hours per week and once competent in role you'll have the opportunity to move to hybrid working if certain criteria is met.**The Role
  • Fulfilling customer service activities and managing customer enquiries
  • Carrying out a range of information gathering and data processing activities to support the administration of insurance claims. Conducting an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims' specialists/investigators
  • Interviewing claimants to evaluate straightforward low value claims
  • Initiating contact internally and externally to convey requests, providing instructions or obtaining information.
**What skills and experience do you need to be a Claims Handler?

  • You'll be customer focused and passionate about finding the best outcome for our policyholders
  • Proven experience of working in customer services with a previous background of working with customers either by telephone or face to face is essential
  • Resolution focused and resilient
  • Excellent verbal and written communication skills
  • Ability to make robust decisions based on the information presented
  • Selfmotivated and able to manage your time effectively with case loads
  • Robust computer skills and ability to use new software.
  • We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
    Why Tesco Bank?:
  • We're also a little obsessed with the future. Your future. Our future. That's why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself.

The people make Tesco Bank, and we take pride in what we achieve together.

  • All that hard work? Come and see it turned into something real, usable, and important to customers' and colleagues' everyday lives. At Tesco Bank, our products make things a little better for everyone.
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