Operations Manager - Gloucestershire, United Kingdom - Victim Support

Description

Operations Manager

We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

County/Borough Gloucestershire Office location Eastgate House, Eastgate Street, GL1 1PX Full time/Part time Full time Hours per week 37.5 Work schedule Monday-Friday 9am-5pm with flexibility required to work outside of these hours and occasional weekend working to cover business needs Basic Salary £35,700 per annum plus £2,000 per annum Operations Manager Allowance Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 03/05/2024 Ref No 5538

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options

28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

An extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances, maternity & paternity payments

High Street, retail, holiday, entertainment & leisure discounts

Access to our financial wellbeing hub & salary deducted finance

Employee assistance programme & wellbeing support

Ongoing training & support with opportunities for career development & progression

About the Role:

This role is based at our Gloucester office with weekly travel expected to the Wiltshire & Swindon region.

As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.

You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.

You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.

You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.

As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.