Client Services Executive - London, United Kingdom - KANTAR

KANTAR
KANTAR
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Kantar is the world's leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape.

Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.

Job Details


Title:
Client Services Executive

Kantar Media


Location:
Gray's Inn Road, London

The role


The Client Services Executive (CSE) is responsible for ensuring that all clients are serviced in line with standards set out by their line manager and the Client Service Director.

The role is both adaptable and proactive and the role-holder will take pride in meeting and exceeding client expectations. The CSE will take clear ownership of client issues from start to finish.


The CSE is also responsible for assisting the Head of Training and other team members with client training sessions which take place onsite at GIR, offsite at client premises and remotely via Teams.


Specifically, a CSE is responsible for:
Handling incoming client queries

  • Troubleshooting user issues relating to Kantar platforms such as Choices Online
Addressing service failure and client issues

  • Presenting with the Client to understand and address reported issues, either through direct action or liaising with the relevant group or department
  • Ensuring that all reported issues are accurately logged, investigated, resolved and followed up with the client
  • Taking full ownership of all issues from the point of reporting through to resolution
  • Raising significant issues to their line manager of Client Service Director
Data release

  • Leading data release projects, checking data releases before delivery to clients to ensure there are no issues and ensuing the accurate data is released in the encouraged format
  • Ensuing subscriber lists are accurate, and sending lists to third party partners
Client training

  • Working with Head of Training to book attendees on training sessions
  • Updating training materials in line with recent case studies and in collaboration with Head of Training
Account management support

  • Data analysis on behalf of nonsubscribers ('pitch packs')
  • Maintaining an understanding of clients' contracted services, and ensuring that records in Salesforce and elsewhere are accurate and kept up to date
  • Crafting presentations for the account management team to take to clients/prospects
  • Raising Purchase Orders (POs)
Country

Why join Kantar?


We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
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