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noc 1st line network engineer - Corsham, United Kingdom - Think IT Resources

Think IT Resources Corsham, United Kingdom

2 weeks ago

Full time

Key responsibilities for this job:

Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover.
Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant.

Knowledge and experience required:

Minimum 1 + years' experience in a Service Desk/NOC environment
Experience in working with Cisco routers and switches – minimum CCNA desirable
Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable