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Service Supervisor - Milton Keynes, United Kingdom - Makita UK

Makita UK Milton Keynes, United Kingdom

2 weeks ago

Key Activities

· Ensure that the company Health & Safety, Environmental policies and HR Policies and procedures are always

complied with in a fair and consistent manner.

· Maintain awareness levels of all department employees regarding Health & Safety and Security.

· Ensure that all new starters, temporary and permanent, are trained in line with the company policy.

· Responsible for ensuring the service/repair activities are carried out to the necessary service quality, efficiency,

and consistency levels.

· Maintain required company KPI's for service/repair levels.

· Ensure that regular meetings / toolbox talks take place with employees to encourage feedback, identify training

needs and to share new ideas.

· Contribute and foster a culture of continuous improvement with all department staff.

· Understand and maintain external customers service levels.

· Ensure all relevant risks and issues are communicated to line manager Senior Management in a timely manner.

· Ensure all accidents and injuries are reported and investigated promptly and correctly and that any follow up

actions are implemented in a timely manner.

Specific Activities

· To be responsible for service/repair of Makita tools/accessories on a daily basis.

· At all times be responsible for the safety of yourself, other staff, and visitors, in and around the immediate area

of the workshop, warehouse and offices.

· Ensure all repair data is correctly entered onto BPCS.

· Communicate relevant Service KPI's to ensure they are met.

· To be accountable, through the department employees, for the maintenance and cleanliness of all equipment

used in and around the workshop and other areas of the service department.

· To assist with the review of spare parts ordering and requests for spare parts in order to maintain appropriate

stock levels of spares.

· To liaise with internal departments for dealing with customer queries/repairs.

· To assist with the service training on Makita products to internal staff.

· Must assist in performing any additional assignments and duties as required by the needs of the Business as

directed by Senior Management.