Customer Care Coordinator - Solihull, United Kingdom - HollyField Personnel

HollyField Personnel

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Care Coordinator
£24,000 - £25,000

Job Type:
Temporary Maternity Cover until January 2025

Location:
Solihull, Birmingham

Hours:
Monday to Friday 9:00 am to 5:00 pm

Our client is seeking a Customer Care Coordinator who will provide key support to customers and external sales representatives.

Duties:

Building relationships with existing and new customers
Receiving and processing customer orders
Maintaining customer pricelists and providing up to date quotations
Providing advice and support relating to customer issues and queries (deliveries, order queries, inventory, etc.)
Assisting the quality department and customers with claim processing
Monitoring and overseeing transport timeline schedules in conjunction with the logistics department
Liaising with the onsite department to provide the customer with product information
Offering sales and administrative support to the external sales team in terms of monitoring existing customers and developing opportunities for new customers
Experience in Customer Service environment
Relevant experience within the manufacturing industry would be advantageous
Strong customer focus
Excellent communication skills both written and verbal
High attention to detail and accuracy
Knowledge of ERP systems would be advantageous but not essential
Manufacturing/Technical knowledge preferred

Ref:
EN429