Customer Support Executive - Leeds, United Kingdom - InfoTrack UK

Description

Job Description

About Us

InfoTrack is a pioneering legal technology provider with a track record of phenomenal growth in the UK since 2016. Delivering game-changing digital solutions, we've revolutionised the way property transactions are managed by law firms to make the home moving process easier for everyone involved. With a vision to completely digitise the conveyancing process, our growing portfolio of industry-leading products span digital ID verification to automation tools and more. Our passion for innovation and commitment to align the conveyancing process with the 21st century is key to our success.

Customer Support Consultants are responsible for supporting our client base with managing their online searches. The role involves building strong relationships both with suppliers as well as clients in the UK. The aim of the role is to provide exceptional customer service and bring it to a top level, where clients feel personally attached to their support team. The role is reporting to the Customer Support Manager and is based in Leeds.

The salary for this role £23,500

Responsibilities

• Support clients through answering, distributing, and maintaining incoming questions related to orders.
• Log clear and accurate support calls and maintain updates on all enquiries.
• Maintaining call logs and resolving within service level agreements
• Help to resolve client queries by working with Data Provider and Authorities
• Support client's enquiries to ensure completion of searching and services as per their order.
• Maintain advanced knowledge of the products and services.

Essential Attributes

• Flexible attitude around learning new software and implementing changes within the process – full in-house training will be provided.
• Problem solving, analytical and diagnostic skills.
• A real passion for customer service.
• A desire to be part of an industry leading team that is striving to be the market leaders in the searching market for law firms, across England and Wales.