Service Coordinator - Swansea, United Kingdom - Consumer Energy Solutions

Consumer Energy Solutions
Consumer Energy Solutions
Verified Company
Swansea, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

HIRING NOW Service Coordinators
Do you have a passion for customer service? Do you enjoy helping people?

Then we need you


Salary:
Basic of £20,787.00 with a bonus structure up to £500 extra per month.


Through government established funds we offer eligible homeowners FREE energy solutions in the form of solar, insulation and air source heat pumps.

This aids customers in reducing their energy bills, carbon emissions and adds value to their home. A WIN-WIN all the way.


Job description


This is a great opportunity to work within a new department that has been developed to support our customer journey within CES.

The main principles of the job role will be to maintain regular customer contact ensuring all our customer receiving an excellent service provided by CES.


Key responsibilities:

  • Aftercare contact with our customers, ensure a high standard of workmanship being delivered.
  • Attending to any installation issues.
  • Diary management.
  • Arranging appointments on behalf of our trades.
  • Responsible for managing inbound inquiries.
  • Effectively manage customer complaints.
  • Arrange appointments with customers for remedial works to be undertaken.
  • Record detailed and accurate information from conversations onto spreadsheets.

Required skill set:

  • Great customer service skills
  • Strong work ethic and service skills
  • Excellent attention to detail
  • Excellent time management skill
  • Excellent communication skills
  • Excellent organisational skills
  • Excellent written skills
  • Proficient in Googlespreadsheets and Excel.

In return CES offers you:

  • Full training
  • Realistic career progression
  • 28 Days holidays a year inclusive of bank holidays (one extra holiday for each year of service)
  • Hours of work: Monday
  • Tuesday, 09:00 17:30; Wednesday 10:00 19:30; Thursday 10:30 19:00 and Friday 09:00 16:00.

Salary:
£20,787.00-£26,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person


Reference ID:
Service Coordinator 2023
More jobs from Consumer Energy Solutions
See all jobs of Consumer Energy Solutions