- This is an instrumental role in ensuring that Transaction Banking activities are grounded in the Bank's strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplerfasterbetter, and living the valued behaviours. This role requires individuals who can provide strategic leadership, influence and align ambitious agendas and priorities whilst driving effective execution through skilled engaged teams.
- This role is accountable for the Hong Kong franchise revenues / profitability of Trade & Working Capital products - development of product strategy, its execution and commercialization, and ensuring alignment to product universe governance and product risk lifecycle management. The person will also play a key role in the development of GBA product strategy, its execution and commercialization.
Strategy - Lead the consulting and discovery analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence
Within the assigned markets, drives the Global Product Vision and Strategy and articulates the business value of the product suite for our clients and for our stakeholders, both from onshore and origination perspectives. The Product Vision and Strategy is: - Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required, taking into account capabilities and resourcing of the markets
- Set agreed client servicing and product delivery standards with technology and service teams
- Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration amongst various teams - namely, coverage, sales, risk, legal, compliance, technology, etc, as well as managing the dependencies across the various phases of the product development
- Set out the managed process for decommissioning of products
Business
Financial Management - Product P/L Management - Deliver new revenue streams with meaningful returns over the long term, through product enhancement and innovation, whilst uplifting current revenue streams through process efficiencies and digitization
- Manage both cost and investment of product build, from reduction of product unit cost to optimization of product launch/go-to-market costs
- Lead process design work with Operations, Technology and other business partners with the aim of translating process optimization to bottom line cost control with a high degree of reliability
Deliver budget, through active management of: - Revenue streams from both onshore and origination perspectives
- Penetration of the product: 1) no. of markets using the product; and 2) no. of clients using the products
- Operating Cost and efficiency of both allocated and direct costs
- Return (i.e. product profitability) [ROTE]
Market Management & Commercialization - Work closely with Regional Product Head to develop the Product Landscape: based on data and business intelligence from various sources including sales, clients and competitive market analysis
- Identify new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements
- Lead the launch of product enhancements, new products, channels or new platforms.
- Held directly accountable for product commercialization plan which integrates product positioning with client value propositions, all adapted to the industries and markets of our clients
- Conduct regular reviews of the product offerings to ensure a "fit for purpose" operating plan and product agenda
- Actively mitigate identified business risks and pain points, by evaluating pragmatic solutions that have wide applicability and have potential for replication to other countries/markets
- Involve in solutioning of complex deals or RFPs, and drive replication of deals / unique solutions
Product Digital Journey & Efficiency
In collaboration with Digital Commericialization teams: - Deliver product digitization agenda (product, process and platforms) in conjunction with country / regional stakeholders
- Build product value propositions with digital partners (3rd party platforms, consortiums and alliances) and design training materials on our digital capabilities for clients
- Manage platform relationships with a focus on shaping future product roadmaps and monetizing commercial opportunities
Processes - Work with Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback
- Work with Operations and various support teams to define new product client proposition and client service requirements, improve overall service standards and ensure quality of client service remains superior to competition
- Drive and sustain a productive working rhythm through Client Management team process to review client issue logs and wider feedback themes, including specific product adjustments and enhancements requiring prioritization in the rolling schedule of product design and implementation
- Work with Operations and Implementation to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigate operational risks.
People & Talent - Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management & Governance - Ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations
- Build deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle
- Proactively advise Coverage, Sales, Operations and Implementation teams regarding regulatory, reputational and ethical matters
- Work with Regional head and relevant stakeholders to effectively identify, escalate and mitigate Operational, Compliance, Credit, Regulatory and Business conduct risks relating to Trade
- Ensure timely renewal of country addendums (CAs)
- Ensure appropriate TB inputs are incorporated in Credit applications / Term sheet / Pre-Screening Review processes
Regulatory & Business Conduct - Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
External - Clients
- Vendors and infrastructure providers
- Third party platform providers
- Trade and industry journals
- Competitors (industry initiatives)
- Regulators and Governance agencies
Internal: - Country Head of CCIB and Coverage teams
- Country Head of TB, TB Sales, Trade Structured Solutions & Development and Trade Distribution
- Country Digital Channels, Operations, Credit, Legal, Compliance, Audit, and Risk Framework Owners
- Country Heads of Marketing, Corporate Affairs, HR, Finance, Financial Markets, Treasury Markets, ALM, etc
- Regional / Central Product teams
Other Responsibilities - Embed Here for good and Group's brand and values in TB Trade & Working Capital, Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate - Education: bachelor's degree Or Above
- Languages: English, Chinese
Role Specific Technical Competencies - Knowledge of Trade and Working Capital products
- Understanding of Trade Finance market, client behaviour, challenges and opportunities
- Working capital analysis and independent fit-for-purpose assessment on credit facilities
- Solution structuring including identification and assessment of structural risks and potential mitigants
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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