IT Field Support Engineer - Berkshire, United Kingdom - Cerco IT LTD
Description
Field Service IT Hardware Break-Fix Engineer
Our client is one of the UK's leading independent IT service and support providers. Their core philosophy is to provide high-level support for all your business's communications and data management needs. They provide a consultative approach by understandingabout your company's needs, strategy, and long-term goals. They promote increased productivity.
The client is looking for a hard-working individual with a can-do attitude, responsible for the completion of hardware break-fix service calls and deployments for a wide variety of customers to manufacturer recommended standards using a multiplatform ofproducts.
You will ensure internal and external customers' requirements are met to the required specification, quality and within agreed SLA's.
Responsibilities:
- Extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's.
- Assemble, configure and install all hardware platforms.
- Update service order jobs realtime.
- Escalate calls when necessary, providing full status updates to internal team and client.
- Write up support calls and maintain documents and records to a professional standard.
- Attend technical training and certification programs as required.
- Support MFD devices covering all aligned printer manufacturers.
- Use change control process for installations, moves, additions and changes.
- Carry out any other ad hoc tasks reasonably required by management.
- Play a key role as part of an oncall out of hours rota.
Essential Requirements:
- Excellent communicator.
- Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches hardware.
- Demonstrate strong analytical and problemsolving skills.
- Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
- An adaptable and flexible approach to work and travel is essential.
- Experience is supporting Storage Area Networks (SAN) highly desirable.
- Experience is supporting infrastructure, specifically Cisco routing and switching highly desirable (CCNA).
- Current clean British driving licence.
More jobs from Cerco IT LTD
-
IT Pre-sales Associate
Hengoed, United Kingdom - 6 days ago
-
IT Field Service Team Leader
Slough, United Kingdom - 5 days ago
-
Pc Core Technician
Rotherham, United Kingdom - 1 week ago
-
IT Field Support Engineer
Bristol, United Kingdom - 1 week ago
-
Field Printer Service Engineer
Bristol, United Kingdom - 1 week ago
-
Senior Technical Team Lead
Aldermaston, United Kingdom - 1 week ago