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    Customer Assistant - St. Albans, Hertfordshire, United Kingdom - Marks and Spencer

    Marks and Spencer
    Marks and Spencer St. Albans, Hertfordshire, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Summary

    Customer Assistant - St Albans
    Hours:
    Week-1
    Thurs:
    Fri:
    Sat:

    Week-2
    Tues:
    Fri:
    Sat:

    All the details

    Hours:
    Week-1
    Thurs:
    Fri:
    Sat:

    Week-2
    Tues:
    Fri:
    Sat:

    Purpose

    To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

    Key Accountabilities

    Serve our customers efficiently, both on the shop floor and at service points

    Keep the store clean and tidy, ensuring that our shelves are always stocked with product

    Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

    Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

    Build expert product knowledge to sell and recommend our products and services

    We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

    Key Capabilities

    High levels of customer service

    Committed to delivering excellent work with great attention to detail

    Open to and acts upon feedback, asking for this regularly

    Takes accountability for planning and managing own workload efficiently

    Strong communication skills

    Adaptable to changing situations

    Builds positive relationships by being a good listener

    Good level of digital capability

    Everyone's Welcome

    M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

    We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

    If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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