Customer Service Advisor - Winchester, United Kingdom - Brave Human Capital Group Ltd

Brave Human Capital Group Ltd

Verified Company

Winchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Location:
Winchester

Salary:
£20,000 - £27,000

Hours:
Full-Time

Our Client:

Our client, a leading general insurer and financial services company, has been serving the rural community for over 100 years.

Their team at the Winchester Agency are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results.

The Role:

As a member of the Customer Service Team, you will be involved in delivering high-quality customer service for their varied and growing customer base.

We are looking for someone who is dynamic, highly motivated, numerate, organised, with excellent written and verbal communication and interpersonal skills.

This is a growing business and you will be expected to use your skills to help build on both our fantastic retention rates but also our ambitious business plans.

Above all you'll relish the challenge of being part of a truly customer-focused, ambitious team.

In return you can expect full training, attractive remuneration and opportunities to progress with a clear personal development plan designed.

Responsibilities:

On a day-to-day basis you will be dealing with enquiries from customers relating to their motor, home and equine insurances whilst liaising with underwriters to obtain terms, and building lasting relationships.

You will be responsible for updating the customer relationship management tool with your customer interactions and ensuring you have met internal and external quality standards.

You will have the opportunity to work with all areas of the business, to understand their varied demographic of customers and their different needs.

The Person:

Dynamic, highly motivated, numerate, organised, with excellent written and verbal communication and interpersonal skills.
Proactive and enthusiastic
Good communication with customers and colleagues both verbal and written
Ability to use your own initiative but you also know when to seek support
Ability to prioritise workload and customer demand accordingly

Salary:
£20,000.00-£27,000.00 per year

Benefits: