Customer Service Assistant - Birmingham, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant

Permanent Job role

Full time 35 hours a week

Location:
West Bromwich, Birmingham

Salary:
£22,184

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make
In this role you will be assisting in the delivery of the day-to-day work of the PFI Project.

Assist the Customer Services Officer and PFI Supervisor in liaison with customers and clients alike, also you will assist the provision of housing management services within the PFI contract, and fulfil contractual obligations, targets, and performance standards and to provide a full customer service for residents in accordance with their needs.

So, who are you?

You have an experience in an administrative role working with the public, to To provide a high quality, customer-orientated service championing "Mary Gober" practices, ideally in this role you will ensure that all data is compliant with legislation and policies relating to data quality, You will also constantly review work outputs, setting improvement targets and appraising individual performance.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile

Strategy and service development

To assist the provision of housing management services within the PFI contract, and fulfil contractual obligations, targets, and performance standards.

To provide a full customer service for residents in accordance with their needs.

2 To play a full part of the PFI Project assisting colleagues where necessary.

3 To participate in reviews into specific service areas and implementing any organisational changes that are required.

Service delivery

Assist with ensuring that service delivery complies with Riverside's policies and procedures relating to equality and diversity

2 Ensure that the office reception is covered and that customers receive an excellent first experience of Riverside

Assist to ensure that the views of Riverside's customers are fully taken into account in the development and delivery of services
Assist colleagues in ensuring that the Division complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures

Other duties

To provide a high quality, customer-orientated service championing "Mary Gober" practices
Constantly review work outputs, setting improvement targets and appraising individual performance
Participate in the work of the Divisional team, encouraging innovation
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service 2
To ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality
To actively promote Riverside locally.
Any other relevant duties as required by the designated manager

COMPETENCE FRAME

WORKWORKING TOGETHER
Trustworthy and confidential in all matters and acts to influence and win over others rather than use authority. Responds positively to requests for information and willingly co-operates.

Works cross functionally with other teams to discuss issues and actively makes time to listen to others, respecting their views and needs.

Offers and accepts constructive advice and criticism and takes their share of responsibility when things go wrong. Understands how their own behaviour impacts on others and challenges unacceptable behaviour. Works effectively in a team participating, responding positively and putting extra effort into achieving team objectives.

FOCUSING ON CUSTOMERS

Seeks clarification on customer needs, chases information and follows up to ensure delivery of what is required is within timescales.

takes pro-active steps to exceed customer expectations and add value, without unnecessarily hindering or putting pressure on self or team's area of work.

Seeks out customer feedback and acts on it and remains calm and patient in th