Customer Success Executive - London, United Kingdom - MB Group

MB Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans.

You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process.

You will be based 2 days a week in central London, the rest remotely working from home.

In return, you'll receive a competitive salary in the region of £30,000 - £35,000 DOE, 25 days annual leave, agile working solution, enhanced pension scheme, fast-track development pathways, Ride2Work scheme*, Season Ticket Loan*, Profit Share*, Private Medical Cover* plus much more.

*post probation

Customer Success Executive - Key Responsibilities

Support the wider Customer Success Team
Manage key client operational relationships
Customer Communications
Be the 'go between' for the client and development team
Share Best Practice
Maintain CRM system

Customer Success Executive - Requirements

Experience in a Customer Success environment
Proven success in Customer Service, preferably with a software company (but not essential)
Those with experience in SaaS and Public Sector will be at an advantage, though this is in no way necessary

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£35,000.00 per year

Benefits: