Mortgage Helpdesk Representative - London, United Kingdom - Metro Bank PLC

Metro Bank PLC

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Mortgages

Location Holborn Office

County Central London

Ref # 21024

Closing Date 07-Mar-2024

We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included.

We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

Our Mortgage Helpdesk Representatives are the voice of Metro Bank for the mortgage broking community, and are responsible for delivering excellent service to all of our intermediary partners
Manage daily inbound calls from brokers regarding new and existing cases as well as registrations and supporting with any technical queries
Act as point of contact between brokers and the mortgage underwriting and operations teams
Ensure the AIP tracker is up to date daily, and sent to telephone BDMs to follow up on any AIP referrals
Ensure broker liaison tasks are up to date daily, proactively contacting brokers as required
Working with a large variety of teams and key stakeholders across the bank, to ensure smooth running of the Helpdesk in line with our SLAs

And... we are a bank so risk is a part of everything we do.

We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

Excellent and demonstrable mortgage product and policy knowledge
Excellent knowledge and experience from a customer facing role within the mortgage industry
Strong communication skills, able to work well on your own and with a team and use initiative
Knowledge of compliance, risk and how to treat vulnerable customers fairly
Fantastic telephone manner, confident managing both inbound and outbound calls
An ability to own customer issues through to quick resolution or by bumping up to the most appropriate colleague or team where necessary
CeMAP qualified with a clear interest in Mortgages and why you would like to build a career in the Mortgage sector
To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you

We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible in this role you will be in office 2 days per week. This role can be based from our Reading, Watford or Holborn office, please speak to the Recruiter for more information

**Important Footnote