IT Service Continuity Manager - Swindon, United Kingdom - UK Research and Innovation

Description

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UK Research and Innovation

IT Service Continuity Manager

Salary: £54,043- £60,049 ( Depending on Skills & Experience )
Hours: Full Time
Contract Type: Open Ended
Location: Swindon or Nottingham. We offer a very flexible approach to hybrid working, this role will include occasional travel to Swindon or Nottingham approximately one day a week.

Closing Date: Wednesday 10 th April 2024

About us:

We are seeking an IT Service Continuity Manager, working within the Service Delivery team in DDaT.

As the IT Service Continuity Manager, you will be responsible for delivering a Service Continuity strategy and maintaining it for the organisation, ensuring engagement from the business. The role is critical to the smooth running and maturity of the organisation. You will also be supporting the wider business in their understanding of Business Impact Analysis and will lead stakeholders in establishing recovery time objectives (RTOs) and recovery point objectives (RPOs). As part of this, You will be responsible for establishing & co-ordinating a rolling schedule of service continuity tests.

This is a fantastic role to help us mature this service, ensuring the resilience and continuity of our IT services.

If you are passionate about Service Continuity management and have the skills and experience required for this role, we would love to speak to you

UKRI Digital, Data and Technology (DDaT) department provides the enterprise technical services that underpin and enable UKRI's business capabilities. Within the department a small team coordinates the delivery of services across a larger federated team of IT professionals to deliver impact across UKRI.

This post provides a rare opportunity for an experienced professional to step into a planning and operations role in an organisation at the heart of research and innovation in the UK. Supported by teams of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to drive the implementation of our ambitious IT resilience roadmap and mature our capability.

Key Responsibilities:

• Owning the IT DR framework, policies, procedures and UKRI DR plans, ensuring alignment to UKRIs risk appetite.
• Coordination of the development, maintenance and testing of disaster recovery plans for each critical IT Service and application to ensure an appropriate level of resilience and recovery capability is retained.
• Identification and evaluation of IT DR risks and issues in risk registers and identify mitigating actions.
• Managing the development of 3rd party supplier relationships.
• Liaise with all external vendors to ensure thorough preparation, timely and complete deliverables required for a successful DR test for all in-scope applications.
• Providing IT DR requirements to projects, review business requirement to ensure they meet IT DR framework, policies and procedures, review high level designs to ensure they incorporate and meet IT DR requirements.
• Ensuring system RTO/RPO are met in line with SLA's agreed with the business lines
• Support the business continuity manager in understanding the business IT recovery requirements and capabilities and acting as a bridge to IT.
• Support Business Impact Analysis workshops to update the criticality of the processes, dependencies, and recovery plans.
• Providing the escalation for incident resolution within the UKRI Crisis and Incident Management Frameworks and executing the IT DR plans when a business disruption, incident or crisis occurs, coordinating with Service Management teams and suppliers.
• Attend weekly Change Planning Board sessions and ensure tests do not conflict with other planned activities.
• Provide continuous improvement of the DR framework.
• Reporting to senior management key disaster recovery statistics and areas requiring improvements.
• Assist with audits providing an overview of test outcomes and evidence as needed.

Person Specification:

Essential

• Effective decision-making with strong customer focus
• Effective communicator and able to adapt communication style and approach to different environments/ audiences.
• Self-motivated, shows initiative, and works with minimal direction.
• Strong understanding of IT disaster recovery processes and methodologies including knowledge of relevant standards, legislation and practices
• Evidence of working with third-party providers to complement internal teams.
• Prior experience conducting business impact analysis and risk assessments.
• Able to coordinate and communicate risk/ issues at a senior level and be able to offer solutions that are: appropriate to the business and local context, proportionate to the risks; and, effective in reducing risk to an acceptable business level
• Ability to develop and implement disaster recovery plans, including backup and recovery strategies.
• Knowledge of on-prem and cloud technologies including hosting, storage, virtualisation, and connectivity. With an understanding of disaster recovery testing methodologies, including scenario testing are used in these contexts.
• Ability to evaluate and recommend new disaster recovery technologies and solution.

Desirable

• A proven track record of building and maintaining resilient systems
• Operating in an environment of diverse business systems
• Experience of working in a Public Sector Organisation
• Relevant Disaster Recovery professional qualifications required, such as Certified Business Continuity Professional (CBCP), Disaster Recovery Certified Specialist (DRCS) or Member Business Continuity Institute (MBCI).
• Bachelor's degree in computer science, Information Technology or a related field.
• Strong awareness of ITIL, minimum of foundation certification preferred

About UK Research and Innovation (UKRI)

UKRI launched in April 2018, UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT).

Our organisation brings together the seven disciplinary research councils, Research England, which is responsible for supporting research and knowledge exchange at higher education institutions in England, and the UK's innovation agency, Innovate UK. Together we build an independent organisation with a strong voice and vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at .

Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI .

The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.

How we support EDI in the workforce

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ' How we support EDI in the workforce '.

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to apply

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the 'experience' section of the application.

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.