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- Ensure the smooth delivery of courses, managing the enrolment, transfers, and cancellations of delegates, providing joining instructions
- Invoicing for courses and expenses as well as dealing with client/customer payments
- Manage course evaluations for all In-Company courses, monitoring quality and providing regular reports as required
- Manage customer support queries received by phone and shared mailboxes
- Identify ways to Improve the service level for the client at each step of the journey
- Capture all client information on the crm, maintaining excellent hygiene
- Ensure all course materials are correct and delivered to the right location in a timely manner
- Liase with finance when necessary
- Support of resourcing requests
- Room set up for in-company clients
Online Community Co-ordinator - City of London, Greater London, United Kingdom - Liberty Towers
Description
Course Administrator
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Varied interesting role - Lots of career progression
In this function, you will support the Course Service Manager with delivery of all in-company courses. Provide stong administrative support to in-company programme clients throughout the journey. Maintain and drive excellence, supporting course leaders and delegates to ensure a world-class experience.
Key Duties and Responsibilities
Responding to queries and manage the main inbox
Liaise with external trainers to organise and plan the delivery of courses
Ensure client customers receive a premium level of service through regular engagement and onboarding calls.
Experience of working in a client facing role(s)
Experience in operational roles and managing multiple projects, ideally within the training industry.
The ability to prioritise and manage several tasks and systems simultaneously
Strong interpersonal skills - able to collaborate and engage with wide variety of stakeholders
Confident using all Microsoft Office applications including Word, Excel and Power point
The ability to work confidently with clients at senior level
Good working knowledge of CRM systems