Process Improvement Manager - London, United Kingdom - HSBC
Description
Who is HSBC Innovation Banking?
HSBC Innovation Banking is thepower behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.
Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time foundersto the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.
Here's to never standing still. Come and join us
The teamyou'll work with:
The Transformation & Strategic Change team serve as the primary interface, facilitating innovation Banking Change and Transformation. Exclusively focused on enabling transformational change in HSBC Innovation Banking, the team is guided by our strategic ambitions, and deliver their programmes through an agile way of working. The team are passionate about and focussed on bringing all the strategies owned by each EXCO member together into one overarching strategy for HSBC Innovation Banking organisation, addressing all aspects of the evolution of the business.
The value you'll add:
Using data Insights and effective stakeholder management skills, you'll work across multiple value streams including client onboarding, operations and relationship bankingto drive improvements and efficiency across HSBC Innovation Banking via systematic process reviews, to optimise and streamline business processes to ensure theyare efficient, effective and manage risk accordingly. You'llalso make a huge positive contribute to the experiences of clients and colleagues along the way.
What you can expect to be doing:
Drive measurable improvements to improve process cycle time, remove non-value add process steps, and address known risks, issues, control gaps and client dissatisfaction.
Collaborating with stakeholders at all levels of the business (including Executive Committee) to ensure governance procedures are always followed.
Process implementation. Mapping current state, future state and monitoring all new processes through warranty.
Process review. To identify the root cause of issues/ challenges faced by the business and associated stakeholders
Process improvement. To improve the experiences of clients and colleagues that interact with process touchpoints at all levels of the HSBC Innovation Banking enterprise
Process oversight. Working closely with the wider HSBC Group infrastructure to manage processes that directly impact the HSBC Innovation Banking business
RequirementsThe experience you need:
A Lean Six Sigma certification or equivalent
Demonstrable understanding of continuous improvement methodologies, project management skills and a clear understanding of change management principles and tools.
Previous experience of mapping key business processes using tools such as Visio, ARIS, Signavio and being able to communicate them effectively to a varied portfolio of stakeholders
Proven experience of working in a process improvement / re-engineering team.
A Lean Six Sigma certification
An Agile mindset and/ or experience working in an Agile team/organisation.
Ability to assess current state and design future state processes using Value Stream Mapping.
Where you'll be based:
Our home office in Finsbury Square, London. We offer hybrid working to all our employees, so you can flex between home and the office.
Equal Employment Opportunity:
HSBC Innovation Banking is an equal opportunities employer. We support inclusive practices within our assessment process. If you need any specific support or adjustments, please highlight to your Recruiter or via your application