Analyst, eClient Services, FX - Edinburgh, United Kingdom - myGwork

Description

This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community.
Opening date 04-Apr-2024 Closing date 18-Apr-2024 Job description

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance.

Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an individual to join this team in the role of Analyst, eClient Services, FX.

The role holder will also ensure the HSBC values are present in everything they do, both individually and as an organisation.

This will be achieved by consistently displaying the behaviours of:

Dependable and do the right thing, Open to different ideas and cultures, Connected to customers, communities, regulators and each other.

The position of eCS within Distribution Platforms is to ensure our clients (Internal / External) have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.

As a member of the Global eCS team, the successful candidate will be responsible for the following aspects of a client's journey:

• - Ensure our clients have a seamless enablement experience on HSBC's proprietary and non-proprietary systems.
• Monitor and resolve daily client issues related to various Distribution Platforms services including; Evolve, FlexRate or any of the FX or FI Multi-Dealer platforms (trading platforms), Evolve CRM Platform, Customer Performance MI (revenue allocation), Symphony (Client Communication System) and Transactional FX.
• Responsible for the client's technology connectivity and their relationship with our Digital offerings.
• Understanding of the fronttoback systems flow and infrastructure of HSBC.
• Understanding of trading and electronic risk management capabilities of HSBC and External Markets.
• Working in a very highpaced, high risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise.

- eCS is a single Global team operating a 24 * 5.5 support model - an ability to work with and support colleagues in all locations is essential to being effective in this role.