- Hold or be studying towards CIPD/IPPM Diploma in Payroll Management or NVQ Level 6, or demonstrate knowledge and experience to an equivalent standard within Payroll.
- Previous Experience in a managerial role
- Able to do accurate Mathematical Calculations
- Knowledge of Statutory or Pension legislation
- Experience of working in a Pensions, Payroll or Finance office
- Knowledge of NHS Pension regulations
- Knowledge of NHS Terms and Conditions
- Knowledge of ESR Payroll or Payroll Experience
- Experience of ESR Oracle pay systems
- Experience in local government
- Experience of ESR, National Payroll System
- Ability to develop knowledge of NHS pay, pension and appropriate statutory regulations
Payroll Client Manager - Darwen, United Kingdom - Lancashire Teaching Hospitals
Description
Job overview
Are you a highly motivated, versatile individual who has the drive, enthusiasm, ability, and knowledge to drive services forward?
This is a role we rarely recruit to and it's important that the right person joins us, as we will be relying on you to lead a challenging Payroll Department at our Darwen Office.
If you have a wealth of payroll knowledge and the ability to inspire and engage colleagues, this is the perfect opportunity to progress your career within payroll.
We are looking for an individual to join us that is forward thinking, customer, and quality focused, professional, and with excellent organisational and communication skills.
The role will be managing large acute NHS Payroll's paying a high volume of employees. You will be responsible for the overall management of the payroll and the payroll team at the Salford payroll office whilst supporting the Head of Payroll Services.
You must have expert knowledge of payroll legislation and relevant payroll and pensions experience, preferably within an NHS environment and adhere to strict deadlines.
Your effective management of relationships and high standards of work ethic will be what helps you succeed, together with a proven track record of delivery.
If you think you are the person, we are looking for with the ability to improve services moving forward, bring in innovative ideas and lead from the front then we would love to hear from you.
Main duties of the job
As part of the ELFS Business Services management team, reporting to the Head of Payroll Services, the Payroll Client Manager will lead teams, each with defined portfolios of responsibility that overall service delivery to clients for Payroll, Pensions, Expenses, HR Transactional (when required), ESR Management and Statutory Reporting and that these services are delivered on time and to the high quality expected by the client.
This includes the efficient and effective delivery of the Payroll Service to designated Client(s), ensuing the team provide Pension scheme administration, participate in Competitive tendering and Contract management, the recruitment and development of staff within your team, customer liaison and the management and leadership of your section.
Working for our organisation
ELFS Business Services is a business division of Lancashire Teaching Hospitals NHS Foundation Trust. As a leading provider in NHS Payroll Services, we combine best practice of shared service solution design with our extensive knowledge and experience in delivering NHS Payroll Services at a cost-effective price. Our payroll services are successfully delivered to over 100,000 NHS employees across 13 large NHS Trust/ICBs throughout the country every month, including weekly payrolls, ensuring employees are paid accurately and on time.
We work in partnership with our clients building strong working relationships and put our customers at the heart of what we do.
Established in 2002, ELFS is a proven NHS owned Shared Service solution providing Financial and Payroll services to thirty-four NHS organisations and one CIC throughout the country from its Head Office based in Darwen, Lancashire with a satellite unit based at St James House in Salford.
Our payroll department provides a comprehensive Payroll, Pensions, Expenses and Service desk to our clients. We are passionate about providing high quality services, staff development and growing our talent. We understand that quality and accuracy are paramount and encourage our staff on continued learning and development.
The post is based at our head office in Darwen. We operate hybrid working giving you the flexibility to work from home as well as in the office.
Detailed job description and main responsibilities
As a Senior Member of the ELFS Shared Services management team, reporting to the Head of Payroll Services, the Payroll Client Manager will lead, co-ordinate and manage the Payroll Team thereby ensuring the delivery of the organisations contractual commitments to promised quality/timescales and in line with professional standards, national policy and frameworks.
They will act as the Payroll specialist liaison manager for designated ELFS client organisations.
The Payroll Client Manager has responsibility for co-ordinating and lead in both the development of existing business clients, implementing and improving internal and external policies and procedures along with the implementation of new business opportunities.
The Payroll Client Manager role is pivotal to ensure the successful delivery of high-quality service consistently to clients as well as having a focused, entrepreneurial approach to safely growing the client base in line with business plan targets.
All duties must be done in accordance with Standing Financial Instructions, NHS Terms and Conditions of Service, Statutory legislation, Pension legislation, Contract and Service level agreements, local Client agreements and internal office procedures.
Person specification
Qualifications and Education
Essential criteria
Knowledge and Experience
Essential criteria
Desirable criteria