Second Line Support Engineer - Warrington, United Kingdom - ITECCO
Description
Job Title: 2nd Line Support Engineer
Location:
Daresbury
Salary:
£30,000 - £35,000
My client are a fast-growing technology company in Daresbury and are seeking a 2nd Line Support Engineer to join their team.
This is an exciting opportunity for an experienced professional with a background in providing technical support to join a dynamicand innovative organisation.
Key Responsibilities:
- Troubleshoot and diagnose software and hardware issues.
- Resolve more complex issues that have been escalated from the 1st line support team.
- Ensure all client issues are logged and tracked in the ticketing system.
- Communicate effectively with clients to ensure they are kept informed of progress and resolution.
- Provide training and guidance to clients on the use of the company's products and services.
- Participate in the implementation and maintenance of IT infrastructure, including servers, virtualisation, and networking.
Key Requirements:
- Experience in a similar role, ideally within a law firm or MSP.
- Strong technical skills in troubleshooting and diagnosing software and hardware issues.
- Excellent communication and customer service skills.
- Ability to work well under pressure and prioritize tasks effectively.
- Experience with remote access tools such as TeamViewer and Remote Desktop.
- Knowledge of Windows and Microsoft Office products.
- Experience in networking, virtualisation, and servers.
- A relevant IT qualification would be an advantage.
- Zendesk
- Citrix
- Azure/ Active Directory
Benefits:
- 33 Days Holiday
- Holiday trade scheme
- Cycle to work scheme
- Private Free parking
- Summer/Christmas events
- Enhanced paternity and maternity pay
- Birthday Off
- Private Healthcare
If you are a motivated and skilled 2nd Line Support Engineer looking for a new challenge, we would love to hear from you.
Commutable from:
Runcorn, Daresbury, Widnes, Warrington, Liverpool, Frodsham, Northwich, Chester, Lymm
Key words: 2nd Line, second line, IT Support, IT analyst, service desk, help desk, support desk
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