Lettings Assistant - Abingdon, United Kingdom - South Oxfordshire District Council

South Oxfordshire District Council

Verified Company

Abingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lettings Assistant (Allocations)

Salary:
Grade 4, (£27,408)

Duration of role:
full-time, fixed term for 2 years

Hours per week: 37

Location:
Abbey House, Abingdon / hybrid

Closing date:
Friday 10 March

Interview date:
Thursday 16 March

The aim of the housing needs team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

The housing allocations team play a key role in preventing and relieving homelessness.

We are now recruiting for a Lettings Assistant who will play a key role in meeting these aims by providing an efficient and effective housing service.

Main duties and responsibilities:
- to maintain accurate computer records for all housing applicants and offers of accommodation.
- to nominate successful applicants to Registered Providers
- assist households who are at risk of homelessness or in temporary accommodation by fast-tracking housing register assessments
- to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for nominated applicants.
- to produce statistics and reports for temporary accommodation and choice-based lettings.
- to arrange emergency hotel placements for homeless households in accordance with the councils' policies.
- to provide a tenancy management service for council-owned temporary accommodation. This will include attending the properties to complete licence agreements with customers and the management of rent accounts.
- to be responsible for carrying out tenancy management in accordance with council policies, health and safety requirements, approved codes of practice and industry best practice.
- to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for our customers in temporary accommodation.
- assist in the implementation of new policies, procedures, and legislation.
- to attend and participate in meetings and training events as required.
- any other duties relevant to the position and appropriate to the grading of the post.

Your essential skills, knowledge and experience
- experience of dealing with vulnerable, and in some cases distressed people.
- a good knowledge of health and safety regulations relevant to letting, maintenance and managing accommodation.
- experience of face-to-face contact with customers
- good oral and written communication skills
- good interpersonal skills
- understanding of confidentiality
- experience of working well in a team
- full driving licence and use of a car insured for business use.

Your essential qualifications

5 GCSE's at grades A C, including English and Mathematics, or an

- equivalent level of qualification
- full driving licence and use of a car insured for business use

If you have the following experience or qualifications - it's a bonus
- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- familiarity with the district
- experience of working in local government
- experience of working in social housing

Your style and behaviours
- enthusiastic and positive attitude
- commitment to customer care
- commitment to best practice
- ability to cope with a busy and sometimes stressful workload
- ability to deal calmly and sympathetically with customers who may be angry or distressed
- understanding of and commitment to anti-discriminatory practice
- positive attitude to professional and personal development
- professional appearance and manner
- willingness to attend meetings and undertake visits out of office hours when necessary

About us

Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.

Our vision

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

Our values

We act with integrity and show respect
We are all accountable
We are passionate about our business
We strive for simplicity
We love success

The benefits we offer

A basic 24 days annual leave per annum
Flexible working and annualised hours a flexible approach to work that our employees love
Salary pay awards
A generous career average pension scheme which includes life insurance of three times your salary
The opportunity to purchase a bike through Cyclescheme
A salary sacrifice car lease scheme a fully inclusive driving package for a fixed monthly cost
Various schemes to keep you healthy
We give you two days per year to volunteer within the local community.