Customer Success Manager - London, United Kingdom - Sauced.

Description

Job Description

Our Client

Our client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts within their payroll offering. If you are motivated, hard-working, and driven, and want to work for a business with an incredible culture with tonnes of opportunity, this could be the place for you.

What You'll Get

As a Customer Success Manager you can expect a basic salary of 40-50k k OTE, with access to some great benefits and a super flexible working model They have a fantastic culture with a truly supportive team, regular social events, and a modern, open-plan office in central London which you would need to be based in 2 days a week.

What You'll Do

As a Customer Success Manager you will be responsible for managing a portfolio of high-value accounts, focusing on those using their Payroll solution. You will be the main point of contact for your clients, with the key focus on ensuring customer retention and growth. You will maximise growth opportunities by being proactive in seeking opportunities for up-selling and cross-selling. The work environment is fast-paced, but incredibly fun and collaborative with a great supportive team.

What You'll Need

The right Customer Success Manager will have at least 2 years of customer success or account management experience, and must must MUST have knowledge and experience with payroll. As well as having experience managing key relationships, you will have worked in a revenue-driven environment. You must have a positive and resilient mindset that you can apply every day.