Technical Application Scientist qPCR - Paisley, United Kingdom - Thermo Fisher Scientific

Description

The Technical Application Scientist qPCR (m/f/d) takes ownership for providing pre- and post-sales technical support of Thermo Fisher Scientific qPCR and/or genetic analysis product lines and instruments directly to customers and field personnel, as well as relaying feedback to the organization.

What will you do?

· Provide technical support for Thermo Fisher Scientific qPCR products by answering customer technical inquiries. Inquiries may be received via telephone, email or web form

· Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted.

· Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.

· Gather commercial and technological trends and convert them into technical tips, create FAQ's and work on troubleshooting guides.

· Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.

· Present technical updates to colleagues and contribute to our department meetings.

· Participate in frequent training on products and continuing education on our new applications and technologies.

· Participate in additional special team or individual projects.

· Perform other related tasks as opportunities arise.

· A minimum of travel may be required for the position.

How will you get here?

Education

Minimum Qualifications: in life sciences, biochemistry, molecular biology, chemistry or a related field; a PhD or a PhD with post-doctoral experience is preferred.

Experience

· 2-10 years laboratory experience.

· Hands-on experience with quantitative/real-time PCR techniques, including sample preparation, data acquisition, and analysis is required.
· Requires in depth knowledge of real-time instruments, software, kits and services.
· Digital PCR experience is a plus.

· Prior experience in customer service or a customer facing role is a strong plus.

· Fluency in one of the following languages: Italian, French or German is required. Fluency in English is also a requirement.

Knowledge, Skills, Abilities

· Proven track record to quickly learn large amounts of new, sophisticated technical information.

· Proven ability to effectively communicate, both orally and in writing, to customers and colleagues.

· Ability to balance multiple tasks while ensuring timely and accurate completion.

· Problem-solving abilities and a natural curiosity.

· Digital literacy, including spreadsheet, database, word processing and Internet applications.

· A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.

About us

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.