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Network expert - Chippenham, Wiltshire, United Kingdom - Fujitsu Limited
Description
We are seeking a motivated and skilled Service Desk Expert to join our IT Service Desk team.As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery.
They will be responsible for incoming issues and service requests, categorizing and managing their workload. This role is Monday-Friday, with core hours of 9:00-17:30. Establishes working relationships with customers to deliver and enhance the service.Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known)
Escalates or gains support where appropriate.
Understands the requirements of the customer's business, and the scope of the contract and knows how issues impact the delivery of service.
Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
Familiarity with ITIL practices and concepts.Basic knowledge of SQL and fundamental database concepts.
Proficiency in using IT service management tools and ticketing systems.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
com if you would like to apply through the Disability Confident Interview Scheme.Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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