Customer Journey Business Analyst - London, United Kingdom - Mason Frank International

Description

Customer Journey Business Analyst (Salesforce + alternative technologies)

Location- London/twice per week , Start date- ASAP

Contract Type- Permanent , Hours- Full Time, Salary - £60,000-£65,000 + Benefits

Are you looking to take that next step in your Customer Journey career. This organisation are a Global Travel Business

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

Produce detailed user stories and test case scenarios

Provide Quality Criteria to assist with definition of test strategy, test planning, system testing and UAT planning, including the provision of test data and expected results.

SME in the business processes and how IT systems are used in support of them
Manage stakeholder expectations using a robust communications strategyRequirements

Stakeholder management and engagement skills including Business, IT and 3rd Party Vendors
Take ownership and responsibility to identify issues and risks and drive stakeholders to resolution and management of these.
Excellent communication skills. Must be able to communicate at both a technical and non-technical level
Problem solving and analytical skills to assist the team to identify and remove obstaclesIf you are interested in this role, please send all enquires to