Senior Assistant - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction

We're seeking someone with great attention to detail and the ability to work in a fast-paced and dynamic environment to join us as a Group Head Senior Assistant within Adult Services.

In Adult Services we support people with their Social Care needs.

Our services are wide reaching and we make sure the people who use our service are at the heart of what we do.

In return we offer an excellent benefits package and pride ourselves on the training and development opportunities we offer to help you in your career.

This is a site-based role.

Role Responsibilities

Provide and manage a comprehensive, confidential executive support service to the Adult Services Group Heads which enhances the reputation of the Directorate. The role holder will prioritise and manage all contacts on behalf of the Group Heads, presenting a professional image to visitors and callers.
Manage the Group Heads diaries and undertake forward planning for all meetings, conferences, visits, engagements, events, and other activities. This will include all appropriate preparations for future events. The role holder will be required to take complex minutes, this may include highly confidential or emotional content for areas such as disciplinary, dismissal or high level complaints.
Progress issues, complaints, and actions on behalf of the Group Heads directing them to appropriate colleagues and/or relevant stakeholders within agreed timescales.
Act as first point of contact for the Group Heads, taking and filtering incoming telephone calls, correspondence, and personal visitors from a wide range of sectors. The role holder will prioritise issues, by dealing with as much as possible themselves or commissioning response where it is not necessary to refer the matter to the Group Heads.
Ensure a consistent professional level of service is delivered and to the highest customer care standards. This will include forward planning for the Group Heads teams and the management of workflow. In addition, provide the Group Heads with administrative support where required in the delivery of HR activities such as recruitment.
Plan, coordinate and manage the forward plan and provide full administrative support for management team meetings, wider management meetings (in whatever format they take) to including adhoc strategic days. Required to monitor and process the budgets assigned to the group heads and monitor budget/cost and revenue or project work.
Level 4 Business Administration qualification or equivalent relevant experience.
Significant Executive Assistant experience working to Assistant Director/Board level, including proven success in working within complex, fast paced environments.
Excellent verbal and written communication with expertise in taking complex minutes, report writing and data analysis and presentations.
Excellent IT skills, with demonstrable high level of competence in the full MS Office suite and MS Teams and ability to quickly and confidently learn and utilise a variety of different IT systems.
Ability to independently identify and implement solutions, including the ability to conduct complex and extensive research and assemble information in an accessible way to a variety of audiences.
Ability to effectively manage a team to perform to high standards and continuously evolve and improve.
Ability to deal with sensitive and confidential issues involving councillors, colleagues at all levels, national and regional and local partners, and external agencies, building positive relationships and networks to get the job done.

About The Company

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future.

We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people.

We're responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative.

If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:

Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
Holiday Purchase Scheme.
Our Professional Development Centre provides access to courses such as inhouse management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
Cycle to Work Scheme.
Health Cashplan.
MK Advantage benefits package a range of savings on a wide