Customer Service Advisor - Taunton, United Kingdom - Somerset County Council

Somerset County Council

Verified Company

Taunton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A bit about us
We're looking for passionate
Customer Service Advisors to join our award-winning Customer Contact Centre here at Somerset County Council. This role will be working as part of the team who Support Adult Social Care (ASC).

We are looking for staff who are exceptionally understanding and empathetic to the needs of each customer, and who can confidentially engage with people over the telephone.

Experience or knowledge of social care or care settings (whether personal experience or professional) or telephony based work experience would be very valued.

Here's what you can expect to be doing
If successful, you will be expected to provide high quality customer service to everyone that contacts us.

Our focus is on ensuring that each customer gets high quality advice, support or guidance and is spoken to with the care and respect they deserve.

The nature of the work can be sensitive and emotive so we need people who are empathetic, calm, approachable, friendly and professional.

The ability to listen and understand customer needs in order to advise on the next steps is essential.

We want our people to enjoy the work they do and so you'll have plenty of support, lots of learning opportunities and a range of technologies at your fingertips to help with your everyday work and to support the customers you interact with.

The role is based in our refurbished, modern offices in County Hall, in Taunton. Once trained, we support a hybrid working model where a balance of both home and office working (typically 2 days a week are welcomed, as long as you have appropriate home working areas suitable for dealing with confidential calls. Equally, if you prefer to be in the office more, that too is welcomed. Training periods are typically 4+ months.

SCC is a brilliantly rewarding place to work and everything we do helps to improve the lives of the people of Somerset.

We're proud to have won awards from the Southwest Contact Centre Forum for five year's running.

Why? Because our Advisors put the customer at the heart of everything they do and we really invest in our people, through great training and making it a fun place to work.

What kind of people work with us? All sorts, really.

But they all have one thing in common:
they care. So, if you enjoy helping people and thrive on variety, we'd love you to come and join our team.

This is a permanent position, 37 hours per week, working shifts between 8.30am - 5.30pm

A few things about you
You can make a real difference and have a positive impact on people's lives in this role.

Your knowledge, patience and support will guide each customer with their query, finding appropriate solutions and resources that suit them and their circumstances and helping people to help themselves.

The way we do things is underpinned by the four key values of SCC; Customer Focus, Can do attitude, Care and Respect and Collaboration - we will be looking for these 4 things in you.

You'll need resilience, flexibility, and an enthusiasm to learn about our services.

You'll need a genuine passion for wanting to help, excellent communication and listening skills to understand the customers' needs and confidence to learn and work with new system technologies.

Additional information

From 1 April 2023 the County and District councils in Somerset will be replaced by a new single unitary authority - Somerset Council.

It's a genuinely exciting time to join us as we work together with the four district councils to deliver the new council for Somerset.

The salary for this role is £21,968 to £24,054 per annum

Why choose Somerset County Council

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management.

As well as this, we have some fantastic employee benefits available:

We promote a healthy worklife balance and offer flexible working arrangements wherever possible, including working from home.
Generous annual leave allowance, with the opportunity to purchase additional leave.
Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
A Flexible Benefits Scheme via salary sacrifice to obtain a car or bicycle for work
Staff benefit scheme offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits, holidays, gym membership and more.

Job Reference:
SCC03784