Workplace Experience Coordinator - West Midlands, United Kingdom - ISS
Description
Job Description
As the Workplace Experience Coordinator you will act as the communications hub for queries being received from Colleagues or perhaps from other departmental personnel working in the building. As a key point of contact, the Experience Coordinator needs to have a positive demeanor, making interactions with Colleagues and ISS Placemakers alike an enjoyable experience.
Key Responsibilities
•Taking emails and calls from Colleagues with tickets
•Logging all items on FMS with proper coding and closing all tickets or transferring accordingly
•Ensuring accurate logs of all floor visits are kept
•Completing reports and supporting ad hoc requests, support the hosts when needed with preparation of reports
•Ensures that time commitments from the hosting team supporting workplace activations on site are tracked
•Manage Colleague concerns received in line with general standards
•Train other team members on the role and requirements to ensure coverage in absence
•Assist the Facilities Manager with Facilities related duties
•Stand in for the Facilities Manager when they are unavailable
Professional and Personal Competencies/Qualifications
•Minimum 3-5 years customer services experience in dealing with Blue Chip/ High Touch clients
•High School or College Degree
•Proven track record of providing stellar customer service
•Proven ability to function successfully within a strong team environment
•High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
•Excellent telephone skills and verbal communication
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.