Plant and Tool Hire Controller - Hampshire, United Kingdom - FTH Hire Group

Description

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with ten depots across the South of England and Scotland.

The Hire Sales Controller (HSC) role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan.

This is a pivotal role working on the trade counter serving customers face to face as well as handling enquiries over the phone.

You will be answering incoming calls from customers to make sales including upsell and cross sell, answering enquiries and questions, handle complaints and provide product information as required.

A background in the hire sector would be advantageous although not necessary, experience within a sales development environment role is essential.

• Provide quotations and identify cross sale opportunities to maximise the value we provide to our customers
• Plan and undertake proactive sales activity in line with business and internal sales goals
• Problem analysis and problem solving
• Ability to close sales opportunities
• Call centre/customer service experience (preferable)
• Ability to capture key customer information to input quality order