Technical Project Analyst - London, United Kingdom - SafetyCulture

Description

SafetyCulture is an Australian-based, international tech scale-up.

We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

Reduce workplace injuries and help frontline workers get home safely to their families.

Do you want to help redefine the way people learn at work? EdApp is a world-leading mobile microlearning learning management system (LMS) with an integrated authoring tool, editable content library, delivery app, rewards & analytics - all designed for today's digital habits so that organisations can up-skill and train their employees in rapid time.

We are in the exciting stages of scaling rapidly and establishing ourselves as the go-to platform for learning worldwide.
We have a diverse, humble and progressive company culture, with offices in New York, London, Manila and Sydney. Watch this video for a snippet into life at EdApp.

EdApp is looking for our first-ever team of Customer Support Specialists to champion the high standard of excellence demonstrated by our team on a daily basis.

Our support analysts embody our core values and serve as our brand's representatives by helping our customers get the most out of EdApp.

Responding to our EdApp customers related concerns through our live chat and emails based on protocols and current metrics.

Documenting customer inquiries on all platforms, making sure they're accurate, complete, and compliant with our quality framework (chat, email)

Project managing the production of training courses for our customers - ensuring fast delivery and turnaround of courses developed as part of their subscriptions.

Raising issues and customer queries through our ticket management system and following up for timely resolutions
Assisting in account set-up tasks for onboarding new customers
Educating our customers about the company, EdApp features as well as providing product updates that concern customer experience.
Do you want to help redefine the way people learn at work? HYBRID SET-UP
As part of the Support Team working across 3 different shifts
(APAC, EMEA, and AMER), you will be required to rotate assigned shifts from time to time
APAC (6AM-3PM)EMEA (2PM-11PM)NA (10PM-7AM)

We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City .

Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office .

Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life

Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily.

The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again.

From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day.

We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase.

We've raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets.

At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation.

We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .
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