Support Engineer - London, United Kingdom - Synetec

Description

Synetec is a small yet prestigious software house dedicated to delivering top-notch solutions to our clients.

With a focus on innovation and excellence, we pride ourselves on our dynamic team and commitment to providing exceptional support to our customers.

We are seeking a motivated and eager-to-learn individual to join our dynamic team as a Support Engineer.

In this role, you will be responsible for providing high-level technical support to resolve customer issues, contribute to improving our product offerings, and enhance user experience.

The ideal candidate will have a background in software development, with practical experience in C#, Angular, and SQL.
Bachelor's degree in Computer Science, Engineering, or related field
Strong understanding of software development principles and methodologies
Proficiency in C#, Angular, and SQL
Provide technical support to customers by troubleshooting and resolving software issues promptly and effectively
Assist in the testing and validation of software updates and new features to ensure they meet quality standards
Assist in training and onboarding new support team members as needed
Company Performance Bonus
Flexible working hours from a combination of home and office. Currently 1 or 2 days per week in office
Up-skilling/training opportunities
Private healthcare after 12 months
Generous leave allowance of 23 days as well as all working days off between Christmas and New Year's Day