Customer Service Specialist - Hayes, United Kingdom - Qualitair

Qualitair
Qualitair
Verified Company
Hayes, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are excited to be recruiting a Customer Service Specialist for one of our Industry Leading Aviation Clients in Hayes, Heathrow


Responsibilities:


  • To maximise customer satisfaction.
  • Responsible for the Sales Induction Form, creation of Sales Orders and printout of folders.
  • Liaise with the Customer as well as internally regarding supplied parts and any missing and damaged goods.
  • Liaise with the Customer regarding Quotes.
  • To support the Billing department to prepare the invoicing packages for the customer.
  • Coordinate on Wing Support events with the customer and the On Wing Support team.
  • To prepare and send regular status reports to the customer.

Requirements:


  • Experience in the Aerospace industry is desirable.
  • Previous experience in a Customer Support role.
  • Strong Organisational and analytical skills.
  • Must have strong written and oral communication skills.
  • Must have the ability to read and understand customer contracts / specification.
  • Possess relationship building skills.
  • Must be highly selfmotivated.
  • Have good IT skills with the use of standard Microsoft packages. Proven experience of using ERP data systems (SAP / AMOS etc.).
  • Experience of multitasking.
  • May require working additional overtime hours.
  • Working with computers and screens for prolonged periods.


This is a fantastic opportunity with a starting salary of £29,500 depending on experience and numerous company benefits including travel discounts.

**MUST HAVE THE RIGHT TO LIVE AND WORK IN THE UK WITHOUT RESTRICTION
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