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    Warehouse Support - Doncaster, South Yorkshire, United Kingdom - Thales Group

    Thales Group
    Thales Group Doncaster, South Yorkshire, United Kingdom

    3 weeks ago

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    Description
    Doncaster, United KingdomIn fast changing markets, customers worldwide rely on Thales.

    In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times.

    Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. The purpose of this role is to work as part of the UK Service Desk Team.

    This role covers IT support to all UK business users and involves working on incidents and Service Requests using the Service Desk tool (Service Now).

    Responsible for answering all calls and chats to the Service Desk within the SLA response times.
    Raising Service Requests from users either via the phone or online portal
    Accurately recording all incident details and resolution activity into the Service Desk tool.
    Assisting Problem Management in the provision of root cause analysis and troubleshooting ensuring that all data is accurate and up to date where applicable
    Escalating incidents to the next level of management or technical support where SLA timescales are reached.
    User account creation in Active Directory and NT
    Email account management in Exchange
    Full lifecycle administration of Windows Shares and Active Directory
    Deployment of Virtual Machines within VMWare
    Configuration and deployment of Microsoft Office suites and other software
    Other ad-hoc duties as required to support the Service Management operation
    The Service Desk covers Monday to Friday 07:30 to 18:00.

    The role would involve working as part of a large SC Cleared team taking telephone calls and chats from users from all areas of the business as well as monitoring the on-line portal, deploying software and managing Service Request implementations.

    Work Experience, Skills and Knowledge:
    Ideally experience of working on a service desk dealing with a large variety of issues, applications and assets. Knowledge of Enterprise Volt, Windows 7, Exchanger, Outlook and other MS Applications would be an advantage.


    Qualities, Abilities and Aptitudes:
    Ideally someone from a customer service and IT background used to working in a large team.

    Be able to demonstrate a methodical approach to problem solving and troubleshooting of both IT related issues and Service Management related issues.

    #For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

    With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

    We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

    To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

    Interested in a CAREER IN THE RAIL transportation sector?
    #
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