Service Desk Engineer - Coalville, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
Coalville, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Service Care Solutions are looking for a Service Desk Engineer to work in Coalville, Leicestershire on a Hybrid Basis.

  • To log, monitor and resolve service desk calls within agreed service levels
  • Provide first line and second line support to the council's user base
  • To install, configure and test hardware and software components.
  • To work in an agile and flexible manner, including remote homeworking and office working on a rota basis.
  • To undertake routine operational tasks, including completing and monitoring data backups and restores.
  • To liaise with users, support services and thirdparty suppliers.
  • To be part of the IT emergency standby/on call Rota, with remuneration being paid in accordance with the council's agreed policy
  • To carry out standard cleaning and routine maintenance procedures.
  • Work within an ITIL service management framework

Additional responsibilities:

  • To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
  • To carry out duties efficiently and effectively
  • To constantly challenge own performance and make improvements
  • To ensure high standards of health and safety practice are maintained in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
  • To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
  • To assist in the event of a civil emergency in any way as instructed
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